Automate ticket triage, draft replies in one click, answer FAQs from your knowledge base, and surface CRM insights — all on your AWS infrastructure, with no data leaving your environment.
Core capabilities
Built specifically for enterprise support teams — not a generic chatbot bolted onto your workflow.
AI reads every incoming ticket and immediately classifies it by urgency (critical/high/medium/low), category, and recommended team — before any human touches it.
Paste a customer message and get a polished, on-brand reply in seconds. Agents review, personalise, and send — cutting average handle time by 60%.
Upload your product docs, policies, and manuals. AI answers customer questions with exact citations — so agents can verify every source in one click.
Paste a customer's CRM notes or ticket history. AI produces a concise brief: key issues, patterns, sentiment trend, and recommended next actions.
Getting started
Create a workspace, invite your team, and configure your AI preferences. No engineering required — up and running in under 10 minutes.
Drag and drop your support docs, product manuals, and FAQs. Our AI indexes and embeds everything automatically — your knowledge base is live instantly.
Every ticket gets triaged. Every reply gets drafted. Every FAQ gets answered with citations. Your team focuses on the cases that need a human touch.
Pricing
All plans include unlimited AI queries and AWS Bedrock integration. See full feature comparison →
Start with the Solo plan free. No credit card required. Upgrade as your team grows.